Reporting a Death – A Guide for Relatives and Heirs
We’re sorry for your loss and want to support you as best we can during this difficult time. If a Tipico customer has passed away, you can report the death and request a payout of any remaining account balance, if applicable.
📩 How do I report a customer’s death?
Please send an email to dpo@tipico.com including the following documents:
Death certificate
Photo of the front and back of your valid ID or passport
Our team will review the information and inform you about the next steps.
🔒 What happens to the deceased customer’s account?
Once we receive and verify the documents, the account will be locked for security reasons. This ensures that no unauthorized access can occur and that any remaining funds are protected.
💶 How can I request a payout of the remaining balance?
To initiate a payout, we require the following documents:
Death certificate
Photo of the front and back of your valid ID or passport
Certificate of inheritance – it must clearly show that you are the primary heir
Bank statement – a photo showing IBAN, name, and date clearly, so we can process the manual transfer
Your data will, of course, be handled in accordance with applicable data protection regulations.
Once the verification and manual transfer are complete, you will receive a confirmation by email.
⏱️ How long does the process take?
Processing may take a few working days, depending on the completeness and clarity of the submitted documents. Our team will do its best to ensure a smooth and timely resolution.
🔐 Data protection and security
All submitted data is treated confidentially and used solely for processing your request. Tipico complies with all GDPR requirements and places the highest importance on data protection and security.
❓ Still have questions?
If you need further assistance, our team is here to help: 📧 dpo@tipico.com
