You want to withdraw your winnings, and we’re here to help ensure all requirements are met. If your balance is not withdrawable, please check:
Is your balance bonus credit? It must be fully wagered before withdrawal is possible. You can check the status under Offers > Activated.
Do you have an active promotion? You cannot make a withdrawal with an active offer. You can cancel the offer or complete it. Note that cancelling the promotion will remove all offer credit.
Has the deposit been played? Each deposit must be wagered once before a withdrawal is possible.
Your account is not fully verified yet? Click ”Account Verification” to see which documents are missing.
The selected withdrawal method is not available? Payment methods are automatically removed if they have not been used for 180 days. To reactivate your payment method, make a minimum deposit of 10.00 euros. Then contact us via Messenger to unlock the amount.
